Company Overview
StubHub is on a mission to empower everyone to connect through live experiences. As the world’s premier live event marketplace, we bring together fans, sellers, and partners across more than 90 countries and territories, offering unparalleled access to a wide range of events.
In 2024 alone, over 40 million tickets were purchased from more than 1 million unique sellers on our platform. With support for 33 languages and transactions in 48 currencies, StubHub makes it easy for fans worldwide to discover and attend events—anytime, anywhere.
About the Role
At StubHub, we’re passionate about solving customer pain points through innovative, technology-driven solutions. Our mission is to simplify and enhance the customer journey—from post-purchase to support—through improved product quality, AI-powered tools, automation, and seamless omnichannel service.
As a Product Manager in the Customer Experience team, you will own a core area within our ecosystem and play a vital role in creating localized, personalized experiences for our diverse global fan base spanning 60+ regions and 30 languages. You’ll work cross-functionally with engineering, design, data science, and operations to deliver a best-in-class experience.
What You’ll Do
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Lead a distinct product area within the Customer Experience space, owning strategy and execution.
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Collaborate with engineers, designers, copywriters, and data scientists to build cohesive and impactful solutions.
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Inspire team-wide ideation and foster a collaborative environment rooted in customer-first thinking.
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Develop a balanced product roadmap that addresses immediate opportunities and long-term strategic goals.
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Use frameworks to prioritize initiatives based on business value, effort, and complexity.
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Leverage hypothesis-driven experimentation (e.g., multivariate testing) to inform product decisions.
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Analyze user behavior and data to support sound product recommendations and insights.
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Gain a deep understanding of the product’s architecture, codebase, and underlying technologies.
What You Bring
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3+ years of product management experience in consumer-facing web or native mobile products.
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Demonstrated ability to use data and analytics to inform and support product decisions.
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Strong written and verbal communication skills, with confidence presenting to diverse, non-technical stakeholders.
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Bachelor’s or Master’s degree in a STEM field, Economics, Psychology, or a closely related discipline.
What We Offer
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Accelerated Growth – Take ownership of large-scale experiments with real customer impact and rapid learning cycles.
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Top-Tier Compensation – Competitive base pay with stock options to reward your contribution.
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Unlimited Flex Time Off – Balance your work and personal life with our generous time-off policy.
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Comprehensive Benefits – Including 401(k) with match, and premium health, dental, and vision coverage.
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Team Culture – Enjoy team-building events and a collaborative culture that celebrates professional and personal growth.
About StubHub
StubHub is the world’s largest ticket marketplace, connecting fans with unforgettable live experiences across sports, music, comedy, theater, and more. Through our platforms—StubHub in North America and viagogo globally—we support customers in 195 countries, across 33 languages and 49 currencies, with over 300 million tickets available annually. Our platform ensures a safe, seamless ticket-buying and selling experience for live events around the world.