Administration Assistant

An Exciting Opportunity at MySkinDoctor

A new and exciting opportunity has arisen to join MySkinDoctor (MSD)—the UK’s leading mobile dermatology app service—as an Administration Assistant. This role is based at Technology House, Fishersgate, with excellent transport links (near Fishersgate train station and local bus routes).

MSD is a trusted independent provider working in partnership with the NHS to deliver high-quality teledermatology services—from acne treatment to skin cancer diagnosis. We are proud to be the largest provider of teledermatology in the UK, offering exceptional clinical care through technology.

About the Role

You’ll act as the main point of contact for GPs, clinicians, nurses, and patients, ensuring professional and efficient communication through the MySkinDoctor app and other channels. You’ll manage administrative workflows with accuracy, compassion, and care in a fast-growing, future-proof business.

Key Responsibilities

• Handle app, email, and phone queries from patients, GPs, and clinicians.

• Use TPP SystmOne and the bespoke MySkinDoctor portal to access and update patient records.

• Communicate clinical outcomes to patients and GP practices clearly and professionally.

• Monitor inboxes and phone messages, ensuring timely and accurate responses.

• Attend and actively contribute to team meetings.

• Liaise with internal teams including clinicians, GPs, IT, and nursing staff.

• Manage confidential information in line with GDPR.

• Prioritise and complete daily administration tasks in date order on SystmOne.

• Contribute to a supportive, collaborative, and forward-thinking team culture.

What We’re Looking For

• Excellent customer service and communication skills.

• Ability to handle sensitive topics with empathy and professionalism.

• A positive, flexible attitude with strong organisational skills.

• Comfortable adapting to changes in processes and systems.

• Experience using SystmOne (advantageous but not essential).

• Previous experience managing electronic patient records (desirable).

What We Offer

• £25,000 annual salary

• Annual discretionary bonus

• Hybrid working model after 6-month probation

• A supportive environment with clear opportunities for career growth

• Monday–Friday working hours – no weekends!

 Please submit a cover letter and CV when applying.

Important Note:
MySkinDoctor is an independent provider of NHS services. We do not follow NHS Agenda for Change pay scales or annual leave policies, and we do not offer the NHS pension scheme.