About Not in the Guidebooks
Not in the Guidebooks helps travellers get under the skin of the places they visit. We don’t just offer trips; we offer unforgettable experiences that bring people right to the beating heart of the places they explore. Every experience is authentic, responsible, and eco-friendly – better for travellers, better for communities, and better for the planet.
Key Responsibilities
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Manage all post-booking communications with hosts, agents, and customers
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Check bookings for accuracy and ensure delivery of the correct services
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Create and review customer vouchers and pre-departure packs
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Handle booking amendments and cancellations professionally
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Share flight and transfer details with hosts as needed
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Ensure customers receive all required information (entry codes, activity times, transfer info)
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Communicate via phone, chat, and email with customers and hosts
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Work closely with the sales, finance, and product teams to ensure smooth operations
Key Skills & Experience
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Proven background in admin and customer service roles (minimum 2 years)
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Excellent verbal and written communication
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Strong organisation and multitasking abilities
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Attention to detail and accuracy in customer data handling
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Ability to stay calm under pressure and meet tight deadlines
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A proactive, solutions-driven mindset
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Experience in the travel industry is desirable but not essential
Benefits
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Additional leave
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Casual dress code
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Company events
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Employee discount
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Company pension
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Weekday-only work schedule (Monday–Friday)
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