About the Role:
You’ll join the Billing Department at Loop, handling a range of customer billing queries for Yorkshire Water. You’ll be the first point of contact for account questions, payments, address updates, and more complex enquiries—delivering exceptional customer service with confidence and empathy.
Key Responsibilities:
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Manage customer billing queries across various channels
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Update and maintain accurate customer records
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Resolve issues efficiently, with a focus on first-time resolution
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Identify and support vulnerable customers
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Log interactions for regulatory compliance
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Continuously engage in personal development and training
What We’re Looking For:
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Strong communication skills (written & verbal)
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Confident in numeracy, English, and IT systems
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Excellent team player with ability to work independently
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Flexible and adaptable in a coaching-led, fast-paced environment
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Passionate about customer service and personal growth
What’s in It for You:
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Salary progression: Up to £30,640
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Annual performance bonus
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25 days annual leave + bank holidays + 1 Wellness Day
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Pension scheme: Up to 10% employer contribution
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Flexible benefits including:
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Health cash plan
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Dental & life insurance
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Critical illness cover
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Retail discounts
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Online GP services
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Gym membership savings
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Cycle to Work scheme
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Free parking, prayer room, and social club access
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Recognition & wellbeing programs
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Career development via structured frameworks
About Loop:
Loop is a Great Place to Work certified contact centre, providing billing, income collection, and debt recovery services for Yorkshire Water. We focus on colleague wellbeing, inclusivity, and customer satisfaction, living our values:
“Bring your best, create connections, make it better, see it through.”
Application Process:
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Apply Now if you’re passionate about customer service
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Training: 5-week induction (Mon–Fri, 9am–5pm) is mandatory
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Interviews: Telephone interviews begin immediately, followed by in-person
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Checks: Basic Disclosure + possible Security Vetting (depending on role)
Testimonials & Culture: www.loop.co.uk/case-studies
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