About Message Direct
Founded in 1994, Message Direct is the UK’s longest-established telephone answering service, proudly holding a 97% customer satisfaction score. We pioneered DDI technology and have spent 30 years delivering world-class customer service to businesses across various sectors. Our supportive team environment, strong values, and commitment to innovation make us a leader in our industry.
The Opportunity
We are now hiring Remote Contact Centre Agents to join our growing, fast-paced team. This role is ideal for individuals who are passionate about customer service, thrive in remote environments, and are available for consistent evening and weekend shifts. If you’re adaptable, detail-oriented, and eager to contribute to a high-performing customer service team—this is your opportunity.
Key Responsibilities
-
Handle inbound calls with warmth, professionalism, and attention to detail using client-specific scripts.
-
Take accurate messages, forward calls appropriately, and book appointments via external systems.
-
Maintain composure and professionalism in high-pressure situations or when dealing with difficult callers.
-
Complete all required initial and ongoing training (remote and in-house).
-
Follow all company policies including health & safety, equal opportunities, and operational standards.
Role Requirements
-
Previous experience in a call centre, receptionist, or admin role (healthcare/medical settings advantageous).
-
Excellent communication skills in spoken and written English.
-
Confident using laptops, headsets, and web-based systems.
-
Strong attention to detail and organisational skills.
-
Ability to remain calm and empathetic when resolving issues or handling complaints.
-
Willingness to learn and participate in regular training refreshers.
-
Must have the legal right to work in the UK and be able to work the specified shifts.
-
Ability to commute to Ferndown if required occasionally (training or team events).
Benefits
-
Work from home
-
Full in-house training provided
-
Health Cash Plan & Employee Assistance Programme (after probation)
-
Company pension scheme
-
Paid holidays
-
Career development opportunities
-
Referral reward programme
Application Questions
-
Do you have the legal right to work in the UK?
-
Have you previously worked at Message Direct or JAM?
-
What is your availability or notice period?
-
Can you commit to 3 weekday evening shifts and every Saturday as scheduled?
-
When are you able to start working?
APPLY