About the Role:
We’re looking for a charismatic and guest-focused Receptionist to join the welcoming front-of-house team at The Ivy Private Members’ Club, a luxurious sanctuary of sophistication in the heart of London. Inspired by the legendary Ivy restaurant, the club offers exclusive dining, a stylish bar, and bespoke experiences for members.
As a Receptionist, you’ll be the first and last point of contact for our guests—creating lasting impressions with your warm welcome, attention to detail, and polished communication. You’ll confidently handle bookings, guest queries, and allergen information while maintaining our high service standards.
Key Responsibilities:
-
Greet guests warmly and professionally, offering an impeccable first impression
-
Manage reservations and coordinate with the dining and events team
-
Provide information on menus, events, and specials
-
Relay allergen details accurately and promptly to the kitchen
-
Deliver fond farewells to ensure every guest leaves feeling valued
-
Maintain a polished appearance and calm, confident manner under pressure
What We’re Looking For:
-
A positive, confident personality with a flair for service
-
Fluent English and excellent communication skills
-
Strong attention to detail and ability to multitask
-
A genuine passion for hospitality and guest satisfaction
-
Previous reception/host experience in premium venues is a plus
Benefits & Rewards:
-
Competitive hourly pay + Tronc
-
Extra holidays based on length of service (up to 5 extra days)
-
Take your birthday off – guaranteed!
-
50% staff discount for you + 3 friends across The Ivy Collection
-
Anniversary gift vouchers to celebrate your time with us
-
Career Development Program: online & practical training
-
Refer-a-friend bonus
-
Discounts on top retailers, entertainment, travel & wellness
About Us:
The Ivy Collection is one of the UK’s most-loved hospitality brands. At The Ivy Private Members’ Club, we live our CARING values—celebrating diversity, supporting our colleagues, and creating unforgettable guest experiences.
We’re proud to be an equal opportunity employer, fostering an inclusive and welcoming team culture.
APPLY