We are looking for a Helpdesk Customer Service Assistant

Part Time – Wednesday/Thursday/Friday 8am-4pm

Ongoing temporary – view to go permanent

£14.14 – £15.80 ph DOE

Brook Street are delighted to be supporting a key client to recruit a Helpdesk Customer Service Assistant to join their fantastic Estates team.

You will be responsible for maintaining a customer focused and proactive Helpdesk and Reception.

Duties including but not limited to:

Deal with visitor/stakeholder enquiries, deciding what action is required and when to pass complex enquiries to others
Accept/ give out paperwork to visitors as requested
Ensure that all contractors are signed in/out and are appropriately inducted
Ensure contractors are certified to undertake works.
Ensure contractor has a site-specific Risk Assessment
To issue keys/ swipe cards to authorised contractor
Assist maintenance staff by developing, producing and updating all performance measures and distribute to all teams
Obtain information from maintenance staff to provide updates to the customer and the maintenance system
Liaise with customers and maintenance staff to arrange access for works
Provide reports to maintenance staff on outstanding and out-of-date works
The above duties will be carried out face to face; over email; over telephone – ability and experience in multitasking over several platforms is essential

Requirements For The Role

Significant experience of working in a Helpdesk function, within either a facilities management or construction environment
Experience of working with Microsoft Office suite and maintaining, updating, and manipulating records within a variety of databases
Demonstrable ability to communicate technical details of repair and maintenance work requests
Excellent understanding and demonstrable evidence of good customer service and its application
Excellent organisational and planning skills
Customer focused with a friendly and helpful attitude
HNC Level qualified or equivalent / Customer Services qualification (or equivalent experience Desirable)