Job Title: Booking Assistant (Telesales) – Fullscale Digital
Location: Beeston, Nottingham (Office-Based)
Salary: £22,500 + Competitive Commission
Working Hours: Monday – Thursday 9am-6pm, Friday 9am-3pm
About Us:
Fullscale Digital is a fast-growing digital marketing agency that specialises in the home improvement sector. We work with businesses like double glazing companies, kitchen showrooms, and bathroom installers to generate quality leads through social media and Google advertising. Our role doesn’t stop at lead generation—we help convert those leads into confirmed appointments for our clients, ensuring a seamless experience from enquiry to appointment.
The Role:
We are looking for experienced telesales professionals to join our team as Booking Assistants. This is an office-based role in Beeston, Nottingham, where you’ll be spending most of your time on the phone. You will make a high volume of warm outbound calls, following up on leads, managing enquiries, and setting appointments for our clients. Your role is crucial to ensuring our clients’ sales teams are speaking to qualified, interested prospects.
Key Responsibilities:
- Make a high volume of outbound calls to follow up on leads (no cold calling, only warm leads)
- Manage and qualify leads to ensure they are ready for appointment setting
- Set appointments for in-home visits or showroom consultations for our clients
- Accurately record and communicate appointment details to clients
- Hit performance targets for lead conversion and appointment setting
- Continue learning about the home improvement industry and the products our clients offer
What We’re Looking For:
We are specifically seeking candidates with proven experience in a telesales or phone-based role. You should have at least 1 to 2 years of office-based telesales experience, as well as strong communication and organisational skills. This is a fast-paced, target-driven role, so you’ll need to be confident, energetic, and goal-oriented.
Key Requirements:
- 1-2 years of telesales experience (office-based is essential)
- Confident and professional on the phone, with excellent communication skills
- Sales-driven, with a focus on hitting targets
- Highly organised and detail-oriented
- Tech-savvy, able to use CRM systems to manage leads
- Customer-focused, with the ability to handle enquiries professionally and efficiently
- A driving licence is a plus, but not required
Benefits:
- Basic salary of £22,500, plus a competitive commission structure
- 25 days of holiday + 8 bank holidays
- Pension scheme
- Access to an on-site gym
- Early finish on Fridays (9am-3pm)
Why Join Us?
At Fullscale Digital, we believe in providing a supportive and friendly environment where you can grow your career. We offer full training on our clients’ industries, and you’ll be working alongside a team of like-minded professionals who are passionate about what they do. If you’re ready for a role that challenges you while offering great rewards, this could be the perfect next step in your telesales career.
How to Apply:
If you’re an experienced telesales professional looking for your next opportunity, we’d love to hear from you. Apply today to join the Fullscale Digital team as a Booking Assistant!
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