We are looking for a Customer Experience Representative to join our team.

Primary Duties and Responsibilities:

Manage customer requests/inquiries either by telephone, online chat or email
Process all orders including but not limited to: phone orders, e-mail inquiries and chat orders
Resolve customer inquiries in an effective and efficient manner
Manage custom art projects by effectively communicating and acting as a liaison between the client and the design team
Manage customers’ accounts including records of customers’ interactions and transactions
Record and track details of inquiries, comments and complaints
Provide consistent exceptional customer service and problem solving by responding to all inbound calls/chats/emails
Assist customers with new and existing accounts, website navigation, account billing, and shipping issues
Continually striving to learn about the product and service changes and industry trends
Be an active listener that can show empathy and patience in a non-scripted environment
Ability to easily and effectively upsell or cross sell when applicable
Perform other duties when required

Competencies and core traits:

2+ years in the customer service industry, specifically with either inbound or outbound customer satisfaction / sales experience
Knowledge of customer service principles and practices
Strong customer service and troubleshooting skills
Exceptional conflict resolution, negotiation, multi-tasking and objection handling skills, and attention to detail
Highly flexible with solid interpersonal skills that allows one to work effectively in a diverse working environment
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Strong work ethics and positive team attitude