We are looking for a Customer Service Representative to join our team.

Job Responsibilities

Place service calls over the phone in an efficient manner
Prioritize calls according to urgency and importance
Address problems and requests by transmitting information or providing solutions
Prepare product or service reports by collecting and analyzing customer information
Manage large amounts of incoming calls
Generate sales leads
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Process supply orders over the phone in an efficient manner
Assist technicians with requests, as needed

Requirements

Experience in the customer service sector preferred
2 Years of Customer Service experience in a similar environment
2 Years of Office Administrative experience
1 Years of experience of dealing with high call volumes
Ability to work independently with minimal supervision
Strong ability to work in a very fast paced environment with occasional spurts of high stress/pressure
Extremely clear and professional oral and written communication skills
Extremely friendly personality that is portrayed over the telephone, and an ability to build strong customer relationships over the telephone
A fast learner/team player
Strong Microsoft Office experience, including email writing techniques
Office experience, specifically in a telephone-based customer service role