We are looking for a Bilingual Customer Service Representative to join our team.

Primary Responsibilities:

Handle incoming calls and emails from internal and external customers
Communicate with customers to gather information and learn about their needs and expectations
Resolve customer issues as received, or submit a ticket for additional research
Research and troubleshoot customer tickets
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development

Qualifications:

Bilingual in French and English
College diploma or University degree preferred
Experience troubleshooting basic software preferred
Ability to understand and work with all PC based products
Ability to problem solve and train customers on software products
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills
Effective team player
Background in business, accounting or dealership industry is preferred
Ability to travel to the United States for additional company-paid training, if offered