We are looking for a Guest Services Representative to join our team.

What You’ll Do:

Customer Service: Greet and assist guests with inquiries about facility services, programs, and events. Provide accurate information and directions within the multiplex.
Transaction Processing: Handle admissions, membership sales, program registrations, and other transactions using our point-of-sale system. Ensure accuracy in cash handling and payment processing.
Facility Access: Monitor entry points, check-in guests, and ensure that all patrons adhere to facility policies and guidelines.
Issue Resolution: Address guest concerns and complaints in a professional and courteous manner. Escalate issues to management when necessary.
Safety and Cleanliness: Monitor the facility for safety hazards, report maintenance issues, and assist in maintaining a clean and welcoming environment

Qualifications:

Must work effectively and efficiently with others and alone with little or no supervision;
Be punctual, self-motivated, communicate openly, and take direction well;
Ability to respond to public inquiries in a calm and friendly manner;
Ability to set priorities and balance several tasks at the same time;
Accurate and efficient in completion of duties;
Advanced computer software application skills and hands on knowledge of computer programs (Office, Excel, Publisher, Email, Internet);
Proficient with a variety of office equipment and tasks including but not limited to; phone systems, printers, fax/copier, point of sale and filing;
Cash handling experience;
Minimum Age 16 years of age;
Current First Aid/ CPR;
Valid Driver’s License;
R.C.M.P Criminal Record Check; and,
Current Drivers Abstract