We are looking for a Program Manager to join our team.
Responsibilities include but are not limited to:
- Provides support, direction and assistance to all staff and clients under programs (Assisted Living Services, Home First, Home at Last, Nursing);
- Collaborates with CCD Managers to improve processes, problem solve issues, develop best practices, create synergies and ensures a holistic client experience;
- Identifies gaps in service delivery and care coordination while providing recommendations for efficiencies and quality improvement in conjunction with the Vice President as needed;
- Plans, implements and evaluates the PSW-supported services, in consultation with the Vice President to meet client needs;
- Conducts client visits for assessment and assist in developing care plans in conjunction with Care Coordinator;
- Monitors Human Capital and Corporate Services metrics, and reviews with staff to ensure program and MSSA targets are achieved;
- Oversees hiring and program orientation process, plans for staffing needs, and participates in recruitment cycle in consultation with Vice President and Human Capital;
- Upholds confidentiality, safety, and accuracy of client information and files in CCD database(s);
- Participates in policy development and program-supporting procedures, guidelines, practices and implementation;
- Manages fiscal responsibilities through the development of local service plans and budgets, administration of financial resources within the approved budgets;
- Develops formal annual recommendations for program improvement and innovation to the Vice President that align with the organizational Strategic Plan;
- Evaluates the program annually with the Vice President for efficiency and quality improvements;
- Establishes and maintains appropriate community and organizational contacts;
- Identifies opportunities to promote and spread awareness for all the CCD programs/opportunities in the community;
- Provides backup to CCD Managers in their absence and participates in Management On-Call rotation.
Qualifications required:
- Post secondary education in Nursing, Bachelor of Science in Nursing is an asset
- Registered Practical Nurse / Registered Nurse in good standing with the College of Nurses of Ontario is required
- Minimum of three (3) years’ experience in a Management role
- Good knowledge of the principles and practices of personal support services, nursing, and scheduling
- Experience in client assessment and staff relations
- Intermediate level computer skills (MS Office and Alayacare)
- Proven knowledge and skills with client records management, electronic medical records, and external reporting
- Experience working in a non-profit and Community Supports is an asset
- Able to provide leadership, support, and critical analysis in stressful, clinical and emotional situations
- Self-directed and highly motivated with excellent interpersonal and communication skills (written and verbal)
- Excellent organizational and coordination skills, and the ability to prioritize multiple competing workload demands
- Experience with geriatric mental health, cognitive impairment and dementia
- A proven ability to liaise with referral sources and other community agencies
- First Aid Certification with HCP Level CPR training
- Valid “G” Ontario driver’s license and access to a safe and reliable vehicle
- Satisfactory Police Vulnerable Sector Check
- Sensitivity to adults with needs related to aging, physical and/or mental health
- Current immunization record (TB test completed within the past 12 months) is required upon hire
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies
Compensation: Starting at $85,000 annually; 3 weeks’ vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays; health, insurance and pension benefits when eligible.
* Pay will be commensurate based on education and experience
Please apply in writing referencing posting #2024-96 outlining qualifications and experience by 4pm on Tuesday October 22nd, 2024, to Human Resources, Community Care Durham email: careers@communitycaredurham.on.ca
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