We are looking for a Account Manager to join our team

DUTIES

Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfills their needs;
Responds to the customer’s inquiries in a timely manner;
On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
Proactively suggests associated and/or alternate products as needed;
Promotes focus product items to generate incremental sales;
Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS:

Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;
Good English communication skills written and spoken
Demonstrated people skills;
Excellent communication and organizational skills;
Product knowledge;
Must be customer service driven;
Good knowledge of MS Office (Word, Excel, Outlook).