We are looking for a Guest Services Representative to join our team
Job description
The Guest Services Representative will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. To maintain a high standard of service and hospitality at all times
Flexibility with working overnight shifts on weekdays, weekends and holidays.
– Preference given to candidates with Marriott systems experience, such as Lightspeed, Marsha or GXP
· Verifies accuracy of Front Desk Agents’ transactions and making corrections if necessary.
· Completing daily revenue audits, posting transactions, performing end-of-day procedures,
compiling and running statistical reports for all departments, system backups and transfer of
information into Accounting system.
· Monitors customer accounts to insure adherence to hotel credit limits by completing high
balance report and verifies accuracy of registration information.
· Provides quality service to the customer by responding to their requests promptly, efficiently,
and courteously during check-in, check-out, and throughout stay.
JOB REQUIREMENTS:
· Flexibility with working overnight shifts on weekdays, weekends and holidays.
· Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
· Previous Hotel experience is ideal
· Excellent interpersonal skills /Customer focused and detail oriented.
· Organizational skills, ability to multi-task with strong analytical and problem solving skills.
· Professionalism and reliability.
· Excellent communications skills
· Excellent attention to detail
· Knowledge of computers and cash handling experience an asset
· Professional attitude and appearance
· Must be a team player
· High school graduate, Post-secondary studies/diploma an asset.
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