We are looking for a Technical Solutions Specialist to join our team
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
Preferred qualifications:
- Experience with programming/scripting languages such as Java, C, C++, Python, shell scripting, and JavaScript.
- Experience in Linux/Unix, basic systems administration.
- Experience with account management and billing systems particularly with SAP.
- Familiarity with application-level data storage, retrieval, and analysis tools and concepts such as SQL, NoSQL, logs analysis, protocol buffers, and MapReduce.
- Understanding of the following Internet technologies: web-tech (HTTP, DNS, TLS, HTML), networking (routing, TCP/IP).
Responsibilities
- Own and resolve Enterprise customer billing problems through effective diagnosis, analysis and troubleshooting.
- Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations to resolve billing issues.
- Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Development.
- Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
- Ingest and create data pipelines from upstream systems providing data availability and reporting for stakeholders.
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