We are looking for a Systems Program Manager to join our team
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience in workflow management, support management, or global program management.
- Experience working with SQL, connecting and summarizing datasets.
Preferred qualifications:
- Certification in Program Management.
- Experience setting up, managing, and optimizing case management workflows and tools within a technical organization or enterprise support team.
- Experience implementing or migrating systems for customers and internal organizations.
- Experience managing and delivering cross-functional technical and non-technical projects.
- Experience in program management within a technology company.
Responsibilities
- Manage an overview of project goals and deliverables presented on a timeline and use the roadmap to manage stakeholder expectations, and to communicate plans and coordinate resources.
- Collaborate with team members or stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss program impact.
- Complete (e.g., budget, schedule, resource, technical) risk identification and risk assessment activities and mitigation plans in addition to monitoring foreseeable risk, and recording its evolution and influence on project/program objectives.
- Establish and track processes in collaboration with stakeholders, hold stakeholders/teams accountable for following the established processes, identify sponsors and stakeholders and secure resources, ensure work alignment with compliance/privacy policies, identify opportunities, implement process improvements, and support/promote the adoption of processes.
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