We are looking for a Technical Account Manager I to join our team
Minimum qualifications:
- Bachelor’s degree in Computer Science a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical field, or equivalent practical experience.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, developers, and Site Reliability developer to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
- Develop assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
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