We are looking for a Customer Learning Lead to join our team
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 6 years of experience in training, sales, client management or in a professional services role interfacing with CxO levels.
- Experience driving customer digital transformations using cloud-based solutions (e.g. IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.
Preferred qualifications:
- 5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
- Experience writing and discussing agreement documents and proposal documents for professional services engagements.
- Experience with industry standard financial concepts and metrics.
- Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.
- Ability to communicate in French and English fluently in order to support clients in Quebec.
Responsibilities
- Build and lead regional training strategy for campaigns, learners, business, and bookings.
- Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
- Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
- Work with external Google Cloud Platform (GCP) authorized training partners in a presales capacity as needed. Build a trusted relationship with customers early in the business cycle of large agreements.
- Provide updates to the Field Sales team and Professional Services team.
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