About Company
ShopMy is a premium, all-in-one, creator-centric ecosystem connecting top brands and influential creators. Our comprehensive solution streamlines partnerships with effortless seeding, affiliate, and paid—driven by direct communication and transparent analytics.
Premium brands discover and access a curated creator network, while creators grow businesses and monetize content genuinely. ShopMy’s intuitive, transparent, data-driven tools foster an authentic creator economy where both sides achieve measurable success.
We are looking for a Director to join our team
Roles and responsibilities…
- Serve as a trusted advisor to senior stakeholders at our brand partners, particularly within the luxury fashion and beauty sectors, helping them maximize their success on the ShopMy platform
- Lead and mentor a team of Client Strategy Managers and Associates, fostering a culture of excellence, accountability, and growth
- Drive high retention rates by continuously identifying opportunities to enhance the client experience with data-driven recommendations and proactive solutions
- Oversee the day-to-day management of key accounts, ensuring timely, accurate, and professional support, with a focus on elevating the client experience
- Actively identify and resolve issues impacting business across multiple accounts, collaborating with internal teams to strategically up-level the team as a whole
- Strategically elevate conversations with clients to identify and capitalize on opportunities to surprise and delight, going beyond the expected to deliver extraordinary value
- Collaborate with leadership on key KPIs, setting and exceeding goals to drive team performance and ensure alignment with broader company objectives
Our non-negotiables…
- 7+ years of experience in account management, with a strong preference for experience managing large or luxury accounts
- Bachelor’s degree required
- Strong leadership skills and proven experience managing and mentoring a team
- Great executive presence– you have successfully worked with C-Suite and founders of companies
- Demonstrated ability to upsell and retain clients, with a natural talent for identifying and seizing opportunities
- Exceptional organizational skills, attention to detail, and the ability to connect the dots to offer proactive service, strategies, and solutions
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