1st Line Support Analyst

Job Description

1st Line Support Analyst – Join Our Award-Winning Team at Moto

Are you ready to take on an exciting opportunity as a 1st Line Support Analyst? At Moto, we value quality service, problem-solving, and collaboration. We’re looking for a proactive and skilled 1st Line Support Analyst to join our team, providing essential IT support across our sites and offices. With a competitive salary of £25,000 to £27,000 per annum, a 37.5-hour workweek, and hybrid working options (work from home and our Toddington office), this role offers flexibility and career development in an empowering workplace.

 What You’ll Do as a 1st Line Support Analyst

As a 1st Line Support Analyst, you will be the first point of contact for IT queries, delivering top-notch customer service while resolving technical issues. Your responsibilities include:

• Troubleshooting and Support: Responding to IT issues and resolving incidents remotely.

• Ticket Management: Logging, tracking, and escalating requests as needed.

• System Maintenance: Supporting 2nd/3rd line escalations and ensuring systems run smoothly.

• Customer Service: Providing efficient, friendly, and solution-focused support to colleagues.

 Skills & Experience Required for the 1st Line Support Analyst Role

To excel in this role, you should have:

• Technical Expertise: Experience with Windows Desktop (10/11), Active Directory, and Microsoft 365 applications.

• Troubleshooting: Strong skills in identifying and fixing technical issues.

• Customer-Centric Mindset: Ability to communicate clearly and patiently, providing exceptional service.

• Bonus Skills: Experience with EPOS systems is a plus!

 Why Choose Moto for Your 1st Line Support Analyst Career?

Joining Moto means more than just a job. As a 1st Line Support Analyst, you will enjoy:

• Competitive Salary & Benefits: Up to a 10% bonus, generous holiday entitlement, and exclusive discounts.

• Career Development: Access to training and funding for further qualifications.

• Flexible Working: Hybrid working options, offering work-life balance.