Company Overview
CCS Facility Services is one of the largest building services contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses. CCS serves education, healthcare, industrial manufacturing, commercial real estate, data centers, biotech/cleanrooms, corporate campuses, hospitality, distribution centers, and much more. CCS Facility Services operates in 20 major cities across the country, including Denver, Los Angeles, and now Houston. We are guided by an intrinsic desire to deliver clean and healthy workplaces for our customers and to provide opportunities for growth and professional advancement for our teammates. We are proud to share our internal promotion rate of 80%. CCS Facility Services was the first company in the world to earn GBAC STAR™ Service accreditation from the Global Biorisk Advisory Council® (GBAC), the gold standard in biorisk education and training. This means that CCS delivers the skills needed to clean for health to keep building occupants safe — which means confidence for you. CCS also has earned ISSA’s CIMS-GB certification with honors multiple times. We are dedicated to understanding each customer’s critical needs and delivering custom solutions. We never forget where we came from, and we are ready to help serve you and your facility.
About the job
About CCS:
CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.
Job Details:
Do you pride yourself in delivering customer service excellence? Do you have a passion for building meaningful connections and driving business growth? Then CCS wants to talk to you! We are looking for a driven and enthusiastic Account Manager that is ready to take their customer service and upselling skills to the next level!
Key Responsibilities:
- Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly. Most of your time will be spent at customer locations
- Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty
- Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery
- Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions
- Coach, guide, and develop field personnel to enhance their skills and performance
Qualifications:
- Excellent communication and interpersonal skills to effectively engage with clients and employees
- Strong problem-solving abilities to address issues promptly and proactively
- A passion for delivering exceptional customer service
- Proficiency in computer skills, particularly in Word and Excel
- Ability to multitask effectively in a fast-paced environment
- Bilingual proficiency in Spanish is preferred
Benefits:
CCS Facility Services business foundation is our people. We recognize, invest and promote from within. Unified by our core values, you will discover a sense of community of amazing colleagues who are passionate and guided by a Service Heart to providing the best employee and customer experience.
A few added bonuses:
- Competitive salary and benefits package
- Opportunities for professional development and advancement
- Dynamic and collaborative work environment
- Health and wellness programs
- Be a part of a growing company’s success
Salary Range – $75,000 – $85,000
We believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation,race, religion or belief. CCS is committed to a diverse and inclusive workplace.
How to Apply: