About Us:
We are a global medical communications agency combining scientific excellence with creative innovation to inspire behaviour change. Specialising in rare diseases, oncology, and advanced therapies, we craft award-winning, high-impact communications across both medical affairs and commercial disciplines.
Guided by our core values—INTEGRITY, IMAGINATION, AGILITY, COLLABORATION, and EMPOWERMENT—our diverse team of PhD writers, strategists, and creatives is committed to making a meaningful difference for patients, clients, and communities.
As a proud member of Synaptiq Health, our network also includes market access and HEOR experts (Initiate) and healthcare PR specialists (Beyond PR).
The Role:
We’re looking for a proactive and digitally savvy Account Manager or Senior Account Manager to join our Client Services team. You’ll be responsible for managing high-value Prescription-Only Medicine (POM) accounts, fostering client relationships, delivering strategic guidance, and ensuring financial and project delivery excellence.
Reporting to a Senior Account Director or Group Account Director, you’ll collaborate closely with Client Services professionals and Medical Writers across global client accounts (UK, EU, US).
Key Responsibilities:
Financial Management:
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Lead monthly forecasting and billing processes
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Ensure financial accuracy and efficiency across accounts
Client Relationship Management:
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Provide strategic input to elevate client partnerships
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Understand client goals, therapeutic landscapes, and market dynamics
Project Management:
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Oversee project timelines, budgets, and quality control
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Proactively resolve project risks and delivery issues
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Hands-on experience with Veeva systems (CLM, Approved Email, Website projects)
Strategic & Planning Insight:
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Align account activities with broader client strategies and product launches
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Identify and pursue new business opportunities within existing accounts
Therapeutic Knowledge:
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Stay up to date with relevant scientific literature and industry trends
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Develop in-depth expertise in clients’ therapeutic areas
Team Collaboration:
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Mentor junior staff and support account executives
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Collaborate with creative, scientific, and digital teams to execute integrated campaigns
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Participate in internal and client-facing meetings
Values & Culture:
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Champion and model agency values in all interactions
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Help onboard new team members and contribute to a positive, inclusive culture
Required Qualifications & Skills:
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Proven experience as an Account Manager or Senior AM in medical communications
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Degree in life sciences, communications, marketing, or related field
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In-depth understanding of healthcare regulations and med comms best practices
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Strong project management and multitasking skills
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Strategic thinker with outstanding communication and relationship-building skills
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Willingness to travel for meetings, conferences, and client engagements
What We Offer:
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25 days annual leave + UK bank holidays + 3 days off at Christmas + your birthday off
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Holiday purchase scheme
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Enhanced maternity and paternity policies
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6-week paid sabbatical after 5 years’ service
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Life assurance and private medical insurance
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Up to 7% employer pension contribution
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Access to well-being and support services
APPLY