Account Representative

Why Join AdventHealth Corporate?

At AdventHealth Corporate, you’ll be part of something bigger — a mission-driven community that values the wholeness of each person and extends the healing ministry of Christ. We provide resources that help you thrive professionally and spiritually while ensuring that you and your family have the support you need.

Benefits and Perks

• Day One Benefits for you and your family

• Career development opportunities

• Whole-person wellbeing and mental health resources

• Supportive, purpose-driven culture rooted in respect and compassion

The Role You’ll Contribute

The Account Representative II plays a key role in billing, collections, and denial management to ensure timely payment on assigned accounts receivable. Working under general supervision, this role requires collaboration with patients, insurance companies, and internal teams to resolve accounts, prevent denials, and maximize reimbursement.

You’ll also support team education, process improvement, and assist leadership with audits, training, and reporting.

Key Responsibilities

• Manage billing, collections, and denial resolution for assigned accounts receivable.

• Review and understand payer contracts to ensure proper reimbursement and accurate account reconciliation.

• Work daily follow-up reports and notify supervisors of barriers to meeting departmental goals.

• Resolve patient concerns and provide updates on claim statuses to both patients and payors.

• Process appeals, refunds, reinstatements, rejections, and resubmissions of insurance claims.

• Maintain accurate documentation of all billing, collection, and denial actions.

• Assist in training new staff, conducting audits, and providing constructive feedback to team members.

• Participate in required meetings, projects, and continuous education activities.

• Ensure compliance with HIPAA regulations when handling patient and account information.

Qualifications

Required:

• High School Diploma or Equivalent

• Strong understanding of the Revenue Cycle (Charge Capture, PreAccess, HIM, Coding, Patient Financial Services)

• Professional communication and problem-solving skills

• Experience with:

  • Cerner Patient Accounting

  • SSI Claims Scrubber

  • Epic

Preferred:

• Associate Degree

• Certified Revenue Cycle Representative (CRCR)

• Previous experience in patient financial services, billing, or healthcare AR

Why AdventHealth?

• Mission-driven culture – Work in a faith-based environment that values compassion, respect, and integrity.

• Growth & Development – Access to ongoing education, career development resources, and leadership opportunities.

• Work-Life Balance – Remote flexibility and wellness resources to help you thrive personally and professionally.