Accounts Receivable Coordinator

About the Role

It’s inspiring to work at a company where people truly believe in their mission! We’re committed to making a difference across Ohio—whether it’s through providing healing, eliminating loneliness, streamlining processes, or fostering innovation. Our team thrives on accountability, customer service, integrity, inclusion, and leadership while supporting those in need of healthcare or embracing new life chapters.

We are seeking an Accounts Receivable Coordinator – Home Health & Hospice to manage billing and collections for Medicare, Medicaid, managed care plans, commercial insurance, and private pay accounts. This role ensures timely claims submission, collections, and receivable reconciliation in accordance with company policies and state/federal regulations.

Key Responsibilities

Billing & Collections (90%)

• Maintain up-to-date knowledge of billing requirements for Medicare, Medicaid, managed care, commercial insurance, and direct billing.

• Prepare and transmit claims electronically using billing software and payer portals, including primary and secondary claims.

• Review ancillary service files and ensure accurate month-end billing.

• Validate payer data, pre-certifications, and authorizations to minimize denials.

• Identify, research, and resubmit denied claims promptly; escalate unresolved cases.

• Communicate with payers, government agencies, and site staff to facilitate claim resolution.

• Prepare accurate private pay invoices with required supporting documents.

• Handle patient/family inquiries professionally, providing accurate account details.

• Perform timely collection calls, issue collection letters, and establish payment plans within guidelines.

• Review aging reports and take appropriate action to reduce outstanding receivables.

Financial Management & Support (10%)

• Prepare AR write-offs and adjustments with required documentation.

• Provide insights on revenue, receivable, and payer corrections.

• Suggest process improvements to enhance efficiency.

• Collaborate with AR coordinators on shared receivable matters.

• Participate in payer education, appeals, and training requirements.

• Support audits, reporting, and special projects as needed.

Qualifications

• Education: High school diploma or equivalent required; Associate’s degree in accounting or related field preferred.

• Experience:

  • 3+ years of billing operations (preferred).

  • Prior experience in home health, hospice, or long-term care accounting required.

  • Knowledge of AR analytics preferred.

• Skills:

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and internet use.

  • Strong communication, organization, and problem-solving skills.

  • Ability to manage multiple payer systems and complex billing processes.

Working Conditions

• Sitting up to 8 hours/day; standing and walking up to 2 hours/day.

• Ability to lift up to 25 pounds.

• Driving required (up to 6 hours/day).

• Flexible to work evenings, weekends, and holidays when needed.

• Risk Category III for exposure to bloodborne diseases.

🌟 Join our mission-driven team and make an impact in healthcare billing and collections while supporting patients and their families throughout Ohio.