About Deeley
Founded in 1936 by George W. Deeley, the Deeley Group is a trusted, family-run construction and property development company based in the Midlands. For over 85 years, we’ve delivered quality developments for clients through strong relationships, attention to detail, and a reputation built on trust.
As we continue to grow and take on exciting new projects, we’re looking for a dedicated and multi-skilled Aftercare Operative to join our team and help us continue delivering high standards in the post-construction phase — the Deeley Way.
About the Role
As an Aftercare Operative, you will be an essential part of our Customer Care and Aftercare Team, providing hands-on support in rectifying defects, performing maintenance, and ensuring that our properties meet the high standards our customers expect.
This is a customer-facing role that requires a mix of construction skills, clear communication, and a proactive approach to resolving issues efficiently.
Key Responsibilities
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Carry out a wide range of maintenance and building tasks, including but not limited to:
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Carpentry
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Tiling
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Painting and decorating
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Plastering
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Plumbing
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Mastic works
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Arrange access to properties directly with customers, providing sufficient notice and excellent service
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Engage and liaise with subcontractors when necessary
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Ensure all tasks are performed in line with Health & Safety regulations, company policies, and quality standards
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Accurately follow and use company aftercare systems and processes
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Represent Deeley professionally at all times, supporting the company’s values and upholding its trusted reputation
Skills & Experience
Required:
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Minimum 5 GCSEs (Grades C/4 or above) including English and Maths
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Proven experience in a similar role within construction, property maintenance, or aftercare
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Good IT literacy and ability to follow digital systems
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Strong multi-skilled ability across various trades (minimum competency in carpentry, decorating, and plumbing)
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Excellent written and verbal communication skills
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High attention to detail and commitment to quality workmanship
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Strong customer service skills and ability to manage customer expectations
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Ability to work independently, use initiative, and manage time effectively
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Full UK driving licence
Desirable:
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Previous experience in a customer care or aftercare department within the construction industry
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Relevant trade qualifications or certifications
What We Offer
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Competitive salary (based on experience)
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Company van and tools (if applicable)
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Supportive team environment with long-term career development opportunities
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Chance to work with a respected and growing business with deep roots in the Midlands
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Involvement in a variety of interesting projects across the region
Location & Travel
While based in the Midlands, this role involves travel to customer properties, so applicants must be willing and able to work flexibly across project sites and customer locations.
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