About the Company
This position is posted by Jobgether on behalf of a partner company. Our partner is a forward-thinking healthcare technology provider leveraging AI-powered applications to enhance clinical workflows and patient care. By connecting technology, innovation, and user-focused support, the company ensures end users can maximize the value of cutting-edge healthcare solutions.
Position: Application Support Specialist
Location: Remote, United States
Employment Type: Full-time
Role Summary
We are seeking a proactive Application Support Specialist to provide tier 1 and tier 2 technical support for users of an AI-driven healthcare application. You will troubleshoot technical issues, collaborate with Product and Engineering teams, and contribute to continuous improvement initiatives. This role is perfect for problem-solvers who thrive in dynamic, innovative environments and are eager to become product experts. Your work will directly enhance user experience and help healthcare professionals leverage AI technology effectively.
Key Responsibilities
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Deliver tier 1 and tier 2 technical support via phone, email, and chat.
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Troubleshoot and resolve user-facing and technical issues; escalate complex problems to Product or Engineering teams.
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Manage support ticket queues, monitor SLAs, and implement process improvements.
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Analyze support trends to guide product enhancements, documentation updates, and workflow optimization.
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Create and maintain internal and external support documentation.
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Collaborate cross-functionally to address bugs, installation challenges, and technical escalations.
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Support the Customer Success team with technical deliverables and escalated issues.
Required Qualifications
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2+ years of SaaS technical support experience, ideally in startups or high-growth environments.
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Proven ability to provide exceptional customer support and resolve complex technical issues.
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Strong documentation, multitasking, and organizational skills.
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Analytical problem-solving skills and ability to remain calm under pressure.
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Comfortable with ambiguity and shifting priorities.
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Quick learner capable of becoming a product expert.
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Effective communication and teamwork skills; strong self-direction.
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Technical proficiency troubleshooting cloud-based or web applications.
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Experience with CRM/ticketing tools (HubSpot, Zendesk, Salesforce, Jira).
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Knowledge of SQL and ability to interpret system logs.
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Familiarity with collaboration tools (Slack, Google Workspace, Confluence).
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Healthcare or dental industry experience is a plus.
Benefits
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Competitive salary based on experience and skills.
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Fully remote, flexible work environment.
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Professional growth, mentorship, and training opportunities.
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Hands-on experience with AI-driven healthcare technology.
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Inclusive, collaborative, and supportive company culture.
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Comprehensive benefits including healthcare, PTO, and additional perks.
About Jobgether
Jobgether is a Talent Matching Platform connecting top talent with opportunities worldwide through AI-driven job matching. Our transparent, skills-based screening process ensures candidates are evaluated fairly and efficiently based solely on their fit for the role.