Company Overview
Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers’ lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world’s top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products’ environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we’re taking to get us there.
Job Purpose
- Assists the store Manager in co-ordinating the daily operations of the store and the daily activities of the sales team.
- Offer TUMI customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability.
- Maintain high standards in all spheres of responsibility within the branch.
- Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager.
- Work jointly with the Manager to implement Company Policies and Procedures.
- Run the store in the absence of the Manager.
Principal Accountabilities
Customer Service/Sales
- Offer advice on, and demonstrations of, TUMI products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products and stock availability.
- Deal with customers in a polite and efficient way, always considering their needs.
- Handle customer complaints tactfully, always adhering to company policy.
- Process transactions in an efficient and professional manner in line with Company Procedures.
- Process refunds and exchanges in line with company procedures.
- Be fully aware of TUMI after sales service, supplier’s warranties and areas covered.
- Ensure staff are fully conversant with sales promotions, incentives and product brochures.
- Monitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed.
- To be aware of all sales figures and targets on a daily/weekly/period basis.
- Communicate to the Area Manager and Store Manager any factors affecting local trading conditions.
- Enforce excellent customer service through the emphasis on client books, attention to customers and development of staff.
- Communicate to the Manager/Area Manager any factors affecting local trading conditions.
Stock/ Merchandising
- Process deliveries and communicate any errors in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers.
- Maintain a neat, clean and well-organised shopping environment.
- Implement correct usage of interior signage.
- Process returns in accordance with Company Procedures.
- Read and action relevant Head Office communication.
- Carry out stock counts as directed. Assist in the management and control of stock.
- Liaise with Management and Head Office departments to ensure stock packages are maintained.
Personnel
- Communicate in a professional manner with staff at all levels.
- Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained.
- Assist management in training, developing, organising and leading the Sales team.
- Develop and motivate the team through regular training, assessment and promotion.
- Assist in review/disciplinary meetings with Store Manager.
- To ensure welfare of all members of staff in relation to working conditions.
- Ensure any store problems are communicated to Store Manager.
- Skills Required
- Constant standing, bending, frequent lifting of luggage up to 15 kilos
- Computer literate
- Previous experience in retail
- Ability to work under pressure
- Team player and motivator
- Management skills
- Target driven
- Planning skills
- Brand sensibility
- Good command of English
- Flexibility
APPLY