About Lids
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With 1,200+ domestic and 50+ international locations, Lids partners with major brands like Nike, New Era, Adidas, and Mitchell & Ness. Specialty stores represent the NBA, NHL, PSG, and MLB teams. Lids also collaborates with Marvel, Playboy, and the Harlem Globetrotters, with ambassadors like Justin Jefferson, Quavo, and Josephine Skriver.
General Position Summary
At Lids, Assistant Store Managers are the heart of the brand. You’ll support all aspects of store performance, from achieving sales results to creating a fun, inclusive environment for your team. You’ll deliver exceptional customer service, manage operations, and ensure the store reflects the Lids brand every day.
Key Responsibilities
People & Training
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Act as Manager on Duty when the Store Manager is not present.
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Manage and train associates using Lids Training Programs.
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Support scheduling, staffing, and recruitment efforts.
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Enforce company policies and maintain a respectful, inclusive environment.
Customer Experience
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Drive KPIs and sales targets using the Selling 101 strategy.
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Handle escalated customer concerns with a “make it right” mindset.
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Ensure customers are offered memberships and promotions.
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Maintain visual merchandising standards and store cleanliness.
Operations
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Execute company promotions and directives.
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Manage store technology, cash handling, and facilities.
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Support inventory audits and ensure compliance with safety procedures.
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Open and close the store as needed.
Product & Inventory Management
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Protect company assets and manage store inventory.
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Support backroom organization and product presentation.
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Execute merchandising layouts, promotional signage, and seasonal updates.
Job Requirements
Minimum Requirements
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High school diploma or equivalent.
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1+ year of retail or relevant experience.
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Proven sales results with minimal loss.
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Strong communication and interpersonal skills.
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Ability to lift up to 50 lbs and work on ladders.
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Ability to work unsupervised.
Preferred
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Retail leadership experience.
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Familiarity with inventory systems and visual merchandising.
Equal Opportunity Statement
Hat World, Inc., Lids Holdings, Inc., and subsidiaries are Equal Opportunity Employers. We prohibit discrimination based on race, color, religion, creed, national origin, citizenship, marital status, sex, pregnancy, age, military status, disability, sexual orientation, gender identity, or any other protected status. Reasonable accommodation is available for applicants with disabilities.
Accessibility Assistance: Applicants needing support may email onboardingsupport@lids.com for help with the application process.