Company Overview
For over 70 years, Pottery Barn has been a trusted source for timeless quality and exceptional value in home design. As part of the Williams-Sonoma, Inc. family, we blend original design, premium materials, and artisan craftsmanship to create products that are both beautiful and sustainable—because what you choose, and where you shop, matters.
Though rooted in San Francisco, our stores, catalog, and online presence inspire homes around the world.
About the Job
Join us in creating a home for our customers and a fulfilling career for yourself. Even if you don’t meet every requirement, we encourage you to apply!
About the Team
Our mission is to improve the quality of life at home for our customers. Guided by a People-First culture and values of integrity, quality, and customer focus, we strive to make every interaction meaningful.
Assistant Manager, Sales & Service – Overview
As Assistant Manager, you’ll support the leadership team by delivering exceptional customer service and driving store performance. You’ll lead by example, foster a positive team culture, and ensure a well-staffed, customer-first environment.
Key Responsibilities
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Lead the team to meet and exceed sales goals
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Ensure strong floor coverage and serve as a customer service role model
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Coach and develop associates on product knowledge and selling techniques
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Maintain a clean, organized, and visually appealing store
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Manage client issues and resolve service concerns
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Support hiring, training, and performance management
What We’re Looking For
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2–3 years of retail or customer-facing leadership experience
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Strong communication, organization, and time-management skills
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Problem-solving and critical thinking ability
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Flexible availability, including weekends and holidays
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Physical ability to lift up to 75 lbs. and be on your feet for extended periods