Bilingual Office Assistant

Position Overview:

Active Life ADHC LLC is seeking a Bilingual Office Assistant to support both administrative and field operations in our care-focused environment. This role is essential to daily coordination of services, caregiver communication, and ensuring compliance across departments. The ideal candidate is highly organized, tech-savvy, and fluent in English and another language (Spanish preferred).

Key Responsibilities:

Administrative & Clerical

• Answer calls, route inquiries, and take messages professionally

• Maintain accurate and organized client charts

• Monitor and manage the Electronic Visit Verification (EVV) system

• Perform data entry, Excel spreadsheet tracking, and manage office organization

Program & Field Support

• Conduct quality assurance calls with clients to ensure satisfaction and prevent fraud

• Assist with caregiver scheduling and payroll support

• Support new hire orientation for in-home caregiver staff

• Attend team meetings and host bi-annual caregiver conferences

Compliance & Communication

• Ensure HIPAA compliance and follow all internal policies

• Respond to department emails regularly (at least once every 24 hours)

• Serve as liaison for caregivers and other departments

• Engage clients when plans of care change and communicate updates

Required Qualifications:

Skills & Experience

• Minimum 1 year of office experience

• Strong Excel and Microsoft Word skills

• Experience with data entry and administrative support

• Excellent organizational and customer service skills

• Comfortable multitasking in a fast-paced, client-centered environment

• Experience working with seniors or individuals with special needs is a plus

Language Skills

• Proficiency in English and at least one additional language (Required)

• Strong verbal and written communication skills

Other Requirements

• Must pass a background check, drug screen, TB test, and provide references

• Valid driver’s license, reliable transportation, and auto insurance required

• Willingness to commute or relocate to Bowling Green, KY before starting

Certifications (Required or willing to obtain upon hiring):

• First Aid

• CPR

• DAIL training

• Annual PPD test or TB screening

Benefits:

• Medical, Dental, and Vision Insurance

• Paid Time Off (PTO)

• Professional training and certification support

• Supportive and mission-driven work environment

How to Apply:

Apply online and indicate what second language you can read, write, and speak. Applications are reviewed on a rolling basis.