Job Summary:
We are seeking a detail-oriented and professional Billing Support Specialist to join the Urology Department at Waterbury Hospital. This role plays a key part in ensuring timely communication, accurate billing resolutions, and excellent patient service. If you have strong administrative skills and a background in medical billing or patient accounts, we welcome your application.
Key Responsibilities:
Call Handling & Patient Communication
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Answer all incoming billing department calls and assist with resolution of inquiries
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Investigate patient account concerns or route calls to appropriate departments
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Review and triage patient phone messages efficiently
Claims Processing & Administrative Support
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Assist with preparing and mailing claims to insurance providers
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Attach secondary claims to EOBs and submit appropriately
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Assist with Workers’ Compensation claims and related documentation
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Post patient payments and record zero payments as necessary
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Verify Medicaid eligibility and assist billing team with related tasks
Patient Information Updates
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Investigate and correct bad address (BA) accounts in billing system
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Update home addresses when statements are returned, and resend mail
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Mark accounts with BA status when appropriate
Team & Compliance Support
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Maintain compliance with Alliance policies and HIPAA confidentiality standards
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Collaborate with other staff to support daily operations
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Assist in automated and manual processes within the scope of the role
Qualifications:
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Education: High School Diploma or GED
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Experience:
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Strong phone and computer skills
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Knowledge of insurance billing procedures and patient account handling
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Familiarity with electronic medical records (EMR) and practice-based systems
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Skills & Competencies:
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Excellent verbal and written communication
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Ability to interact professionally with diverse individuals
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Strong organizational skills and attention to detail
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Ability to work independently, prioritize, and adapt to changing tasks
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Comfortable examining records for accuracy and preparing reports
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