About the Role
Toast is seeking a Senior Billing Data Analyst to join our Billing Operations team. In this role, you’ll transform complex billing and collections data into actionable insights that improve accuracy, efficiency, and customer experience. You will build dashboards, investigate anomalies, and collaborate with Finance and cross-functional teams to optimize the order-to-cash process. This role provides high visibility to leadership and the opportunity to shape Toast’s billing operations at scale.
Key Responsibilities
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Build and maintain dashboards tracking billing KPIs (accuracy, timeliness, exceptions, disputes) and collections KPIs (daily cash, DSO, overdue, write-offs).
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Investigate root causes of billing issues and provide actionable recommendations.
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Automate recurring reporting and deliver insights using SQL and BI tools.
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Partner with Finance, RevOps, and Product teams to align billing data sources and metrics.
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Present findings to stakeholders with clear, business-focused narratives.
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Translate complex data into reports and recommendations for leadership.
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Identify opportunities for process improvement and reporting automation.
Requirements
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4+ years in data analytics or BI, with focus on Order-to-Cash (O2C), Billing, or Finance domains.
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Advanced SQL skills and hands-on experience with Snowflake.
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Strong experience in data visualization using Hex, Looker, Tableau, and/or Power BI.
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Ability to translate complex data into actionable business insights.
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Excellent analytical, problem-solving, and communication skills.
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High attention to detail and ability to engage both technical and non-technical stakeholders.
Preferred / Nice-to-Have
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Experience with billing/revenue systems (Zuora, Oracle NetSuite, Salesforce).
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Background in SaaS or subscription-based business models.
Culture & Benefits
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Hybrid work model fostering in-person collaboration while respecting individual needs.
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Competitive total rewards including base salary, potential bonuses, equity (if eligible), and benefits.
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Commitment to diversity, equity, and inclusion across all levels.
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Health-focused perks supporting a balanced lifestyle.
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Access to AI tools to enhance efficiency and innovation across all teams.
For more information about Toast’s benefits and workplace culture, visit: Toast Careers – Benefits and Toast Locations.