Tia is seeking a Virtual Billing Coordinator to join our mission-driven team, supporting women’s health and wellness. This full-time, remote role (8am–4:30pm PST) offers $19–$20 per hour and the opportunity to partner with members, providers, and cross-functional teams to ensure a seamless billing and care experience.
Key Responsibilities
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Serve as the primary point of contact for Tia members regarding billing, claims, and insurance inquiries.
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Manage day-to-day member communications via chat and phone, resolving concerns and questions efficiently.
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Collaborate with providers, specialists, and internal teams to coordinate care and ensure proper claims processing.
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Review patient bills for accuracy, request missing information, and establish payment arrangements for delinquent accounts.
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Document all member interactions and communications clearly in standardized systems.
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Troubleshoot technical issues and navigate complex billing workflows.
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Suggest process improvements to leadership to enhance workflow efficiency and member satisfaction.
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Cross-train on care coordination workflows to support seamless member experiences.
Minimum Qualifications
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High school diploma or equivalent.
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2–4 years of experience in healthcare billing, claims, or related field.
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Knowledge of healthcare billing software, medical insurance policies, and medical terminology.
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Strong written and verbal communication skills.
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Proficiency in contact center software, CRM systems, claims/billing platforms, and Google Workspace.
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Excellent problem-solving, multitasking, and organizational skills.
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Adherence to HIPAA and healthcare data privacy standards.
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Reliable internet connection (minimum speeds: 3.8 Mbps download / 3.0 Mbps upload).
About Tia
Founded in 2017, Tia is the modern medical home for women, blending virtual and in-person care services. Our “Whole Woman, Whole Life” care model integrates gynecology, primary care, mental health, and wellness services, making healthcare higher quality, lower cost, and more accessible.
We are a mission-driven, interdisciplinary team of clinicians, researchers, designers, technologists, and operators, united to reimagine women’s healthcare. At Tia, we pursue excellence through continuous improvement, experimentation, and an insatiable growth mindset, creating a culture where every woman can achieve optimal health.
What We Value
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Continuous learning and improvement through reflection and experimentation.
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Presence and gratitude throughout the journey, not just the outcome.
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Curiosity and asking “why” multiple times to challenge the status quo.
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Grit, perseverance, and a maker mentality while caring for self and others.
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Unlocking individual potential to build a “rock star” team.
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