Job Overview:
We are a mission-driven pediatric non-profit organization seeking a dedicated Billing Specialist to manage insurance claims and revenue cycle processes. This role is essential to ensuring that our organization is reimbursed accurately and timely for the life-changing services we provide to children and families. If you are detail-oriented, experienced in insurance billing, and passionate about supporting a great cause, we would love to meet you.
Key Responsibilities:
Revenue & Billing Management
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File and manage all insurance and Medicaid claims and appeals for Texas Hearing Institute
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Resolve underpayments and denials through insurer/Medicaid provider communications
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Enter and post service-related payments into IMS software
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Monitor and maintain clean client accounts—issue refunds, adjust entries, notify clients of balances
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Prepare, correct, and submit insurance claims accurately and on time
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Process claim edits via internal queues and external billing software
Reporting & Compliance
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Assist Senior Revenue Cycle Manager with accounts receivable (A/R) tasks
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Stay informed of insurance/Medicaid policy changes and communicate updates internally
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Support accuracy and compliance in revenue cycle workflows
Additional Duties:
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Serve as backup for THI Verification Specialist and Front Desk (Receptionist) when needed
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Provide excellent customer service and support across departments
Customer Service Expectations:
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Collaborate positively with coworkers and external partners
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Communicate professionally and promptly
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Stay calm and solution-focused under pressure
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Anticipate and meet the needs of clients and families
Qualifications:
Education:
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High school diploma or equivalent required
Experience:
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Minimum 3+ years of insurance claims/billing experience
Skills:
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Strong verbal and written communication
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Proficiency in Microsoft Word and Excel
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Familiarity with internet-based claim filing and basic PC tools
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Ability to organize tasks and maintain reliability
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Experience with spreadsheets, email, and faxing
Tools & Technology:
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IMS (billing software – training provided)
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Desktop/Laptop computers, iPad, fax machine, scanner, copier, postage meter
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Microsoft Office (Excel, Word), Internet tools
Benefits:
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Health & Dental Insurance
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Life Insurance & Long-Term Disability Insurance
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403(b) Retirement Plan
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12 Paid Holidays
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21 Paid Time Off (PTO) Days
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