About Pennant Services
Pennant Services is a progressive and rapidly expanding company supporting over 200 independently operated affiliates across 14 states in the senior living, home health, hospice, and home care industries. As the Service Center, we provide world-class support in clinical services, compliance, HR, IT, training, accounting, and more—empowering local leaders to focus on delivering exceptional care.
At the heart of our success is our people. We live our culture through our core values, CAPLICO:
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Customer Second
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Accountability
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Passion for Learning
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Love One Another
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Intelligent Risk Taking
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Celebrate
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Ownership
These principles drive a culture of excellence, respect, and ongoing development throughout our organization.
Position Summary
We are seeking a Billing and Accounts Receivable Manager to oversee the end-to-end billing, collections, and accounts receivable functions for Muir Home Health. This role ensures timely and accurate financial operations, regulatory compliance, and efficient revenue cycle management.
Key Responsibilities
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Lead all billing, collections, and A/R processes to ensure timely reimbursement and compliance.
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Oversee claims submission, audit processes, and documentation reviews.
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Maintain accurate patient account records aligned with GAAP and federal/state/Joint Commission regulations.
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Interpret and manage payer contracts, ensuring correct billing practices and resolving payer disputes.
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Serve as an agency representative in complex billing matters or payer conflicts.
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Monitor government billing regulations, including Medicare and Medicaid, and act as an internal resource for compliance.
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Manage aged A/R, resubmissions, collections processes, and bad debt reporting.
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Analyze and report key billing metrics and collaborate on strategic goals with the Executive Leadership Team.
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Reconcile billing systems with the general ledger and ensure accurate reporting.
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Prepare quarterly and annual Medicare reports, including the annual Medicare cost report.
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Manage and maintain the billing information system, including system upgrades.
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Supervise cash receipts and deposits, ensuring policy compliance.
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Foster positive relationships with patients, families, payers, and referral partners.
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Uphold confidentiality standards and provide direct oversight of billing operations.
Qualifications
Education:
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Associate’s degree in Accounting, Business Administration, or related field required.
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Bachelor’s degree preferred.
Experience:
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Minimum 3 years of experience in healthcare billing and collections, preferably in home health operations.
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Strong understanding of billing systems and financial reconciliation.
Skills & Abilities:
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Knowledge of government healthcare billing regulations (Medicare/Medicaid).
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Experience with payer contract management and resolution.
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Ability to manage complex data accurately and meet deadlines.
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Strong communication, negotiation, and relationship-building skills.
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Demonstrated leadership and autonomy in financial roles.
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High degree of integrity and discretion with confidential information.
Additional Information
Benefits:
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Comprehensive medical, dental, and vision plans
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401(k) with company match
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Employee recognition through Moments of Truth program
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Ongoing professional development through free e-learning, seminars, and workshops
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Supportive and collaborative culture focused on personal and professional growth
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