Booking Co-ordinator

Make a Difference in Patient Care Through Compassionate and Organised Support

At Milton Keynes University Hospital (MKUH), we believe in delivering patient care that is empathetic, efficient, and supportive. We’re looking for a dedicated and compassionate individual to join our Imaging team. This role is ideal for someone who can blend strong communication skills with high-level organisation and IT competency, ensuring patients receive a seamless and caring experience from first contact to appointment.

Key Responsibilities

Communication & Relationship Building

  • Provide empathetic and tactful communication with patients and their carers.

  • Support patients who may be unaware of the urgency of their condition.

  • Handle emotionally sensitive situations with care, including upset or distressed individuals.

Analytical Skills

  • Use judgement to assess imaging enquiries and referral information.

  • Resolve appointment scheduling issues while balancing staff availability and patient needs.

Organisation & Planning

  • Manage your own workload efficiently, prioritising tasks and coordinating schedules.

  • Flexibly adapt to service needs and changing demands.

Policy & Service Development

  • Contribute to ongoing improvements and clinical governance within your role.

Use of Resources

  • Handle NHS equipment responsibly, ensuring care and safety in its use.

Teamwork & Autonomy

  • Work independently and collaboratively within a multidisciplinary team.

  • Be accountable for your actions and patient outcomes.

Information & IT Systems

  • Use a variety of essential systems including:

    • MS Outlook, Teams, Excel

    • Radiology Information System (CRIS)

    • Hospital Information System (Cerner)

Learning & Development

  • Stay informed on developments within imaging administration.

  • Share best practices and contribute to service enhancements.

  • Participate in training, with a structured onboarding plan (6–12 months).

Our Commitment to You

At MKUH, we value diversity and strive for an inclusive working culture where everyone can succeed. We offer:

  • Flexible working arrangements

  • Equality and diversity initiatives

  • Document verification using identification scanning technology

  • Seamless employment transfers via the NHS Electronic Staff Record (ESR)

  • A supportive probation period of up to 12 months

Additional Notes

  • Please refer to the full job description for more details.

  • We may close applications early if a sufficient number of quality applications are received.


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