Branch Operations Administrator

Essential Duties and Responsibilities

• Maximize the effectiveness of core banking systems and implement process improvements to elevate the customer experience.

• Oversee daily operational reports, including DDA, CD, ACH, NSF, OD, and GL, to monitor branch performance and manage risk.

• Ensure strict compliance with all internal policies, procedures, and applicable regulations while enhancing operational efficiency and minimizing risk exposure.

• Supervise Tellers and New Accounts teams, providing direction to ensure alignment with regulatory requirements and bank standards.

• Enforce adherence to established bank policies, procedures, and industry best practices across all branch personnel.

• Design, implement, and maintain robust security and accountability protocols to safeguard the integrity and accuracy of all data flows.

• Lead process optimization initiatives, including system upgrades, workflow enhancements, and product testing, to ensure operational excellence.

• Clearly define, communicate, and enforce roles, responsibilities, and accountability expectations for all staff involved in branch operations.

• Maintain full regulatory compliance across all areas of branch operations, ensuring preparedness for audits and examinations at all times.

Supervisory Responsibilities and Reporting

• Provide ongoing support to branch operations staff, including Branch Managers, while cultivating a collaborative and high-performing team culture.

• Direct and evaluate all operational aspects of branch activities to ensure alignment with organizational objectives.

• Fulfill supervisory responsibilities in accordance with company policy and labor laws, including recruitment, onboarding, training, performance management, recognition, and disciplinary procedures.

• Resolve employee-related issues, manage operational challenges, and ensure timely resolution of customer concerns to maintain service excellence.

Organizational Contributions

• Identify opportunities for process enhancements to improve the overall efficiency and effectiveness of branch operations.

Relationship Management

• Offer operational guidance and support to branch officers and staff, reinforcing their effectiveness in daily functions.

• Represent the bank in community initiatives and events, promoting positive engagement and visibility.

• Protect the confidentiality of sensitive customer and institutional information, ensuring compliance with all data protection policies.

• Act as a liaison between the bank, its customers, and the broader community to strengthen relationships that support long-term growth and reputation.

• Assist management with special projects and strategic initiatives as needed.