Brand Sponsored Partner, Coach

Job Description

Brand Sponsored Partner, Coach – Empowering Customer Experience at John Lewis

Join John Lewis as a Brand Sponsored Partner, Coach and become part of a team that’s redefining the customer experience. In this exciting role, you’ll work closely with brand leaders and fellow team members to drive sales, create inspiring retail displays, and deliver exceptional service. As a Brand Sponsored Partner, Coach, you will play a key part in building customer loyalty while ensuring brand excellence through visual merchandising, stock management, and seamless shopping experiences.

Key Responsibilities of a Brand Sponsored Partner, Coach

As a Brand Sponsored Partner, Coach, your responsibilities will include:

• Delivering excellent, market-leading customer experiences.

• Putting the customer at the heart of everything – identifying their needs, addressing concerns, and resolving queries promptly.

• Driving engagement with the John Lewis brand and your sponsored brand through personalised service and social marketing.

• Being aware of bestsellers and sales trends to support promotions and seasonal updates.

• Supporting in-store marketing events and initiatives to boost footfall and attract new customers.

• Suggesting continuous improvements to enhance productivity and service delivery.

Essential & Desirable Skills for Brand Sponsored Partner, Coach

 What You’ll Need to Thrive as a Brand Sponsored Partner, Coach

• Strong communication skills and basic IT literacy.

• A customer-focused, team-oriented mindset.

• A proactive, friendly, and flexible attitude.

 Additional Desirable Qualities

• Previous experience in customer-facing roles is helpful but not essential.

• Passion for retail and brand engagement.

• Willingness to learn and adapt in a dynamic retail environment.

Why Join Us as a Brand Sponsored Partner, Coach?

John Lewis is the UK’s largest employee-owned business and home to iconic brands like John Lewis and Waitrose. As a Partner, you’ll be part of a purpose-driven company that values integrity, inclusiveness, and innovation. We support flexible working and encourage all team members to grow individually and collectively.

We are committed to fairness, respect, and creating a workplace where every Partner feels they truly belong.

Important Notes:

• Some roles may require pre-employment vetting, including DBS and financial checks.

• Please apply early, as roles may close due to high applicant volume.

• Flexible work options are available – discuss your needs with the hiring manager during the interview.