Brand Sponsored Partner, Coach

Job Description

Step into a rewarding journey with John Lewis & Partners as a Brand Sponsored Partner, Coach, where you’ll be empowered to create outstanding customer experiences. As a Brand Sponsored Partner, Coach, you’ll work closely with colleagues, the Brand, and Team Manager to drive sales, enhance service standards, and uphold the excellence we’re known for. Your passion for customer satisfaction, attention to shop presentation, and commitment to brand values will help deepen customer loyalty and ensure every interaction reflects our purpose-driven approach. If you’re ready to grow, innovate, and thrive—this role is for you.

 Your Role as a Brand Sponsored Partner, Coach

Key Responsibilities of a Brand Sponsored Partner, Coach

As a Brand Sponsored Partner, Coach, your day-to-day tasks will be dynamic and impactful. Responsibilities include:

• Delivering exceptional, market-leading customer experiences.

• Actively engaging with customers to understand and exceed their expectations.

• Resolving queries or concerns with care and professionalism.

• Supporting customer connections to both the John Lewis brand and your assigned brand through personalised and social marketing.

• Tracking bestsellers, seasonal shifts, and product performance to boost sales.

• Assisting with brand events that drive traffic and attract new customers.

• Sharing improvement ideas to optimise store performance.

 What Makes You the Right Brand Sponsored Partner, Coach?

 Skills and Experience Required for Brand Sponsored Partner, Coach

We’re looking for individuals who bring energy, curiosity, and customer focus:

• Basic IT literacy and strong communication skills.

• Customer service experience is welcome but not essential—we’ll provide full training.

• A willingness to learn, adapt, and contribute to a high-performing team.

 Life at John Lewis & Partners

At John Lewis & Partners, we’re more than just a business—we’re the UK’s largest employee-owned company. With our brands John Lewis and Waitrose, we’re building a future grounded in shared success, mutual respect, and collective growth.

We innovate, evolve, and remain committed to being retail leaders in service and quality. Our employee-owners—our Partners—shape our business every day, through every success and challenge.

We value diversity, inclusivity, and a culture where everyone can THRIVE and grow—individually and together.

 Important Notes

• Some roles require pre-employment checks (e.g., DBS or financial probity).

• We encourage early applications as vacancies may close early.

• Flexible working options available; please discuss during your interview.