Company Overview
The National Audubon Society is dedicated to safeguarding birds and their habitats across the Americas—both now and for future generations—through science, advocacy, education, and hands-on conservation efforts.
With a vast network of state programs, nature centers, chapters, and partners, Audubon engages and inspires millions of people annually, fostering diverse communities united in conservation action.
Essential Functions
- Work closely with business owners, project managers, engineers, and key stakeholders to implement solutions, assess feasibility, and identify constraints and risks.
- Lead iterative user review sessions, address system design enhancements, manage issues and user expectations, and drive the completion of key action items.
- Collect, develop, document, and validate business, functional, and technical requirements.
- Participate in Agile teams to support task estimation, prioritization, and execution.
- Engage with clients to gather requirements and contribute to system design.
- Collaborate with business analysts and solution developers to communicate and confirm requirements.
- Conduct functional and integrated testing.
- Prepare and maintain project and technical documentation, including reports, analysis, and user materials.
- Work alongside project managers, developers, and end users to ensure application designs align with business needs.
- Assess new and existing IT products and services.
- Support Salesforce administration, including data management and system integrations.
- Take meeting notes and communicate key information to both technical and non-technical audiences.
- Develop user stories, test scripts, and other Agile project deliverables.
- Assist in managing incoming support requests and coordinating across teams.
- Ensure equity, diversity, inclusion, and belonging principles are embedded in all aspects of work.
- Perform other job-related duties as assigned.
Qualifications and Experience
- Bachelor’s degree preferred with a minimum of five years of relevant experience in technology-related roles; equivalent education and experience will be considered.
- Strong understanding of Software Development Lifecycle (SDLC) processes.
- Experience working with CRM and ERP systems such as Salesforce, Workday, and Blackbaud Financial Edge NXT.
- Proficiency in MS Office, particularly Excel, and familiarity with digital project management tools like Airtable, Jira, Confluence, and Asana.
- Experience with system integrations and third-party APIs.
- Knowledge of Agile project management methodologies.
- Ability to create and execute software test cases.
- Familiarity with programming concepts is a plus.
- Experience with data analysis and SQL is preferred.
- Background in test automation and script development is beneficial.
- Strong functional analysis and technical writing skills.
- Excellent communication and interpersonal skills.
- Ability to work efficiently within a team under tight deadlines.
- Capable of managing multiple projects simultaneously.
- Willingness to travel to client sites as needed.
- Commitment to Audubon’s core values of care, collaboration, change, integrity, impact, and innovation.
- Proven dedication to fostering equity, diversity, inclusion, and belonging in professional and personal settings.
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