Job Title: Business Support Officer (Finance)
Grade: Scale 5
Hours: 35 hours per week
Salary: £31,524 – £32,931 per annum (pro rata)
Location: Birchmere Centre, Eastern Way, Thamesmead, SE28 8BF
Department: Street Services – Business Support Team
Job Reference: REC/25/00363
Application Deadline: 19 June 2025
About the Role
We are seeking a motivated and detail-oriented Business Support Officer (Finance) to join the Street Services Business Support Team at the Royal Borough of Greenwich.
With over 440 staff delivering statutory frontline services including waste collection and street cleansing, our team provides the administrative and operational backbone to ensure effective service delivery.
Reporting to the Senior Business Support Officer (Finance, Operations and Traded Services), you will play a key role in managing our portfolio of business waste service customers and overseeing associated financial processes.
Key Responsibilities
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Administer day-to-day operations related to business waste customers.
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Ensure Service Level Agreements (SLAs) are current and maintained for traded services.
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Monitor and track payments against SLAs; liaise with customers to assist with payment schedules.
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Support and follow up on debt recovery processes.
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Respond to inquiries and assist with onboarding of new business waste customers.
What We’re Looking For
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Strong IT and communication skills.
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Excellent customer service abilities.
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A team player with the flexibility to support a dynamic and fast-paced service.
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Experience working in a finance, operations, or customer-facing role is desirable.
Diversity and Inclusion
We are proud to be an inclusive employer that values diversity. Applications are encouraged from all sections of the community to help us build a workforce that reflects the people we serve.
Additional Information
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Contact for Informal Enquiries: Donna Heuerman – donna.heuerman@royalgreenwich.gov.uk
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Assistance with Application: recruitment@royalgreenwich.gov.uk or call 020-8921-8977
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Note: This role requires a full employment history with explanations for any gaps.
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High Volume Disclaimer: We reserve the right to close this vacancy earlier than advertised in the event of high application volume.
Our Staff Values
All applicants will be assessed against the Royal Borough of Greenwich’s Staff Values throughout the recruitment process. We are committed to building a culture of respect, responsibility, and continuous improvement.
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