Overview
Under the direction of the Supervisor, Call Center, the Call Center Representative advocates on behalf of members and helps them navigate the managed care system. This role resolves customer inquiries through multiple channels, maintains accurate data entry in computer systems, updates resources, and assists with special projects and events. Providence values its caregivers as essential team members, providing a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect.
Key Responsibilities
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Handle and resolve customer inquiries via phone, email, and other channels
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Enter and maintain accurate data in computer systems
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Keep resources up-to-date to ensure current information is available
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Assist in coordination of special projects and events
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Support internal departments and advocate for members navigating the managed care system
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Provide excellent customer service in alignment with Providence’s mission and values
Required Qualifications
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Minimum 2 years of experience in a customer service environment
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Basic knowledge of MS Windows, Excel, Word, and Outlook
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Strong communication and problem-solving skills
Preferred Qualifications
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Experience in a healthcare or managed care environment
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Familiarity with IDX systems
About Providence
Providence is a faith-based, comprehensive health care organization serving patients across seven states, including Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. With over 120,000 caregivers, 900 clinics, and 11,000 providers, Providence is committed to quality, compassionate, and coordinated care.
Providence offers best-in-class benefits, including:
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Retirement 401(k) with employer match
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Health, dental, and vision coverage
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Life and disability insurance
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Paid time off (vacation, parental leave, holidays)
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Voluntary benefits and well-being resources
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Professional growth and career development opportunities
Equal Employment Opportunity
Providence is an Equal Opportunity Employer. All qualified applicants are considered without regard to race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual orientation, marital status, genetic information, or other protected categories.