Job Description
Are you looking for a flexible and rewarding position in customer service? Randstad is seeking a reliable Call Handler : Part time to join a busy maintenance contractor in Basildon on a permanent basis. This is a fantastic opportunity for someone with strong communication skills and previous experience in a similar role. As a Call Handler : Part time, you’ll be the first point of contact for tenants and clients, helping to schedule and manage repair requests while ensuring excellent service is delivered. If you’re seeking a steady, part-time job with a supportive team, this role could be the perfect fit.
Key Responsibilities for the Call Handler : Part time Position
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Answering incoming calls from tenants and clients
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Logging repairs and maintenance requests promptly and accurately
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Coordinating appointments with engineers and contractors
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Maintaining up-to-date records and using internal systems effectively
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Providing outstanding customer service
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Handling general administrative tasks
What We’re Looking for in a Call Handler : Part time
We’re looking for someone who can thrive in a fast-paced environment and communicate confidently. Ideally, you will have previous experience in call handling, customer service, or admin—preferably in a maintenance, housing, or construction setting.
Skills & Experience for a Successful Call Handler : Part time
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Previous call handling or customer service experience
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Familiarity with housing or maintenance operations is a plus
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Strong verbal communication and a polite, professional phone manner
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Ability to multitask and stay organized under pressure
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Basic IT knowledge for updating and managing records
Why Join Randstad?
If you’re looking for a secure, long-term part-time role with a friendly team, apply today! Randstad CPE values diversity and inclusivity and welcomes applicants from all backgrounds. We’re happy to discuss adjustments and support you through your application process.