Campus Store Manager

Position Overview

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will inspire and guide your team to consistently deliver results through sales growth while ensuring the highest level of brand and operational excellence. Your role is to foster an engaging customer experience, mentor and develop team members, and manage store performance in alignment with Follett’s values and strategic goals.

You will partner closely with a Regional Manager and campus stakeholders to strengthen relationships, oversee financial metrics, and contribute to both short- and long-term store planning.

Follett Values: One Team, Innovate & Create, Put People First, Do What’s Right, Own the Results, Stand for Inclusion.
Core Competencies: Thought, Results, People, and Self.

Responsibilities

Driving Results & Sales

• Execute operating plans for both regular and peak (rush) periods.

• Lead in-store course materials activities in collaboration with course materials leadership.

• Execute sales promotions, events, book signings, merchandise displays, store layouts, and advertising.

• Review store financials with Regional Manager and adjust strategies to drive performance.

• Meet shrink budget, approve markdowns/write-offs within company guidelines.

• Ensure asset protection, safety, and compliance with company policies.

Campus Relationships

• Build and maintain strong partnerships with campus stakeholders.

• Facilitate campus and community events.

• Communicate store operations activities to the campus.

• Participate in Strategic Partnership Reviews and Bookstore Advisory Committees.

Talent Management

• Recruit, train, coach, and develop team members.

• Drive performance management and accountability.

• Build engaged, cross-functional teams aligned with business goals.

Customer Service

• Create and maintain a customer-first culture that emphasizes solutions-based selling.

• Develop relationships with customers, faculty, administrators, vendors, and staff.

• Handle escalated complaints and inquiries.

• Ensure the store is organized, clean, and compliant with brand and food safety standards (if applicable for café/convenience store).

Other Duties

• Support general store operations as assigned.

• Maintain compliance with drug-free workplace standards.

Requirements

• Bachelor’s degree or equivalent experience.

• 3–5 years of retail management or strong customer service experience.

• Academic retail experience is a plus.

• Strong organizational, time management, and problem-solving skills.

• Excellent customer service, communication, and presentation skills.

• Strong analytical skills and financial acumen.

• Ability to build relationships, influence teams, and engage customers.

• General computer proficiency.

• Minimal travel required (less than 10%).

Pay & Benefits

• Competitive salary (based on experience, skill set, and location).

• Eligible for incentive plans (subject to terms of the plan).

• Comprehensive benefits package:

  • Medical, dental, vision, and disability insurance

  • Wellness programs

  • 401(k) with company contribution

  • Flexible spending accounts

  • Paid holidays and paid time off

Equal Opportunity Statement

Follett Higher Education is an equal opportunity employer and is committed to diversity, equity, and inclusion. Employment decisions are based on qualifications, merit, and business needs.