Job Description
Do you enjoy working in a fast-paced environment while engaging with diverse teams and initiatives? J.P. Morgan’s Cash Equities Middle Office Client Services Team is hiring a Client Service Analyst to help drive operational efficiency and ensure client satisfaction across global equity markets.
In this role, you’ll serve as the primary contact for clients and sales traders, overseeing trade processing, issue resolution, and settlement workflows. You will play a key part in delivering exceptional service, enhancing Straight Through Processing (STP), and optimizing the end-to-end client experience.
Key Responsibilities
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Serve as the main operations contact for sales, sales traders, and client ops teams
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Allocate trades accurately and issue timely confirmations
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Manage pre-matching and ensure smooth trade settlement
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Respond to and resolve client queries promptly and thoroughly
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Provide clear updates to the Front Office on problem trades
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Execute control checks and maintain audit trail for transparency
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Collaborate with internal teams to enhance processes and automation
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Partner with the Commission Management and Account Oversight teams for issue resolution
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Contribute SME input to project teams on technology and operations improvements
Required Qualifications & Skills
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Strong client service mindset and positive attitude
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Team player with the ability to work independently and meet results
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Proactive approach to problem-solving and process ownership
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Background in operations or trade support
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Excellent communication and multitasking skills
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Attention to detail and ability to perform under pressure
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Risk-aware with a strong control mindset
Preferred Qualifications
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Experience in the financial sector (ideally investment banking)
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Technical understanding of securities and equity products
About J.P. Morgan
J.P. Morgan is a world-leading financial institution offering strategic advice and services to governments, corporations, and individuals. We foster a diverse and inclusive culture, recognizing the unique strengths of our global workforce. We are proud to be an equal opportunity employer and provide reasonable accommodations to meet the needs of applicants and employees.
About the Team
The Commercial & Investment Bank at J.P. Morgan is a global powerhouse across capital markets, payments, and securities services. Operating in over 100 countries, our teams provide essential financial infrastructure to help our clients manage risk and drive growth.