Realizing Financial Dreams Together
TwinStar Credit Union (TwinStar $4.2B) is dedicated to serving its members with innovative financial solutions that enhance their financial well-being. Since 1938, TwinStar has stayed true to its mission and core values of Authenticity, Boldness, Collaboration, Dignity, and Empathy by investing in people and fostering lasting relationships. With a rich history of giving back, Twinstar takes pride in delivering unparalleled customer service and innovative financial products that empower members to achieve financial success. TwinStar is committed to its members, employees, and the communities it serves, invested in helping them be successful and thrive. Serving more than 250,000 members across Washington and Oregon and with 820 employees located in 34 states, TwinStar continues to provide exceptional products and services.
Key Responsibilities:
- Stay at the forefront of technological advancements to drive innovation and maintain a competitive edge.
- Prioritize the attraction and retention of top-tier talent to build a high-performing team.
- Maintain a strong community presence to engage members across all generations.
- Execute strategic objectives and goals with precision and effectiveness.
- Build a sustainable organization that members, employees, and the community can depend on.
- Lead with a growth-focused, service excellence mindset, driving the credit union’s success.
- Demonstrate reflective and purposeful decision-making while actively pursuing ongoing professional development and growth.
- Uphold a high standard of accountability to the Board.
- Possess deep knowledge, expertise, and experience in all areas of enterprise risk management.
- Provide a visionary, member-centric perspective on the future of the credit union industry in a rapidly evolving landscape.
- Ensure the organization has a strong positive brand and lead the visioning process for a name change.
Education and Experience:
- A BS or BA degree in a business management-related field is preferred but not required.
- Demonstration of ongoing education and certifications relevant to a financial institution’s leadership.
- Executive or senior leadership experience in a financial institution equal in size and complexity relative to TwinStar.
- Minimum of five to seven years of proven leadership experience preferred.
- Competency in organizational and team transformation, cultural evolution, and operational excellence.
- Experience leading several strategic initiatives and changes to support a compelling vision.
- A track record of community service and involvement in the community.
- Lead executive-level crisis management, including the development of a crisis communication plan.
- Financial management extends beyond rates and fees; ensure a sound, strategic investment approach for long-term stability and growth.
- Create and lead a sound technology strategy (build, buy, partner) while building technology expertise in-house.
- Work collaboratively with the board of directors to develop and implement policies and procedures that guide the credit union’s operations.
- Build and maintain member relationships by delivering high-quality products and services that meet members’ needs.
- Excellent leadership skills with the ability to inspire and motivate others to achieve goals.
- Demonstrate knowledge of credit union operations, regulations, and industry trends.
- Strong commitment to the credit union’s mission, values, and principles.