Job Description
Join our friendly and dynamic NHS team as a Clerical Officer (Receptionist) based in the Main Outpatient Department at University Hospitals Plymouth. This exciting front desk administrative role involves providing high-quality reception and clerical support to our clinical teams, ensuring outstanding patient service and smooth outpatient clinic operations.
This is an excellent opportunity for candidates seeking to develop their administrative and receptionist careers within the NHS while supporting the delivery of first-class healthcare services.
Key Responsibilities:
As a Clerical Officer / Receptionist, your duties will include:
-
Providing professional and courteous reception services to patients, visitors, and clinical staff.
-
Managing patient appointment records, including updating patient details on NHS systems.
-
Using the In Touch system to check-in patients and promote self-check-in kiosks.
-
Pre-calling patients to confirm appointments and managing appointment outcome recording.
-
Tracing, transferring, and maintaining accurate patient records and medical notes.
-
Assisting with follow-up appointments and supporting clinical staff with administrative tasks.
-
Answering telephone and verbal enquiries from patients, families, GPs, and other departments.
-
Promoting the Friends & Family Test survey to patients.
-
Providing administrative support to other Outpatient areas and covering shifts on a rota basis.
Essential Requirements:
-
GCSEs 9-4 (A-C) in Maths and English.
-
NVQ Level 2 in Business Administration or equivalent experience.
-
Good communication, organizational, and telephone skills.
-
Ability to work effectively in a busy hospital front desk environment.
-
Competency in basic IT and Microsoft Office applications.
Desirable Skills:
-
Previous experience in a hospital administration or NHS receptionist role.
-
ECDL qualification.
-
Familiarity with NHS systems like iPM or other clinical software.
-
Experience working in a clinical or healthcare setting.
Salary & Benefits:
-
Band: Band 2 (Agenda for Change Pay Scale)
-
Salary: £24,169 per annum
-
Contract Type: Permanent, Full-Time
-
Hours: 37.5 hours per week (between 08:00 and 18:00 on a rota)
Additional Benefits Include:
-
NHS Pension Scheme
-
Career development opportunities within the NHS
-
Staff discounts and health & wellbeing initiatives
Why Work With Us?
At University Hospitals Plymouth NHS Trust, we’re committed to providing exceptional patient care and creating a supportive working environment for our staff. Joining our team means becoming part of one of the largest NHS Trusts in the South West, offering excellent career progression in NHS clerical and admin jobs.
Job Location:
University Hospitals Plymouth NHS Trust
Derriford Road, Plymouth, PL6 8DH
Apply Now:
Ready to start your NHS career as a Clerical Officer / Receptionist? Click Apply and join one of the UK’s leading healthcare providers today.