Join Cigna Healthcare as a Client Service Advocate and play a key role in supporting Supplemental Health Account Executives. As a Client Service Advocate, you’ll provide exceptional customer service, manage client inquiries, and help ensure seamless account management for products like Accidental Injury, Critical Illness, and Hospital Care. This role allows you to engage directly with clients and brokers, resolve complex issues, and contribute to a best-in-class customer experience while growing your expertise in the insurance industry.
What a Client Service Advocate Does
As a Client Service Advocate, you are the primary support for the Account Executive team. You’ll manage day-to-day client interactions, coordinate with internal teams, and ensure accurate and timely processing of inquiries. Your proactive approach will help maintain strong client relationships and promote satisfaction across all market segments.
Responsibilities of a Client Service Advocate
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Support Account Executives by managing incoming inquiries from clients and brokers, assessing complexity, and directing tasks as needed.
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Communicate clearly and professionally, providing updates and setting expectations for timelines and deliverables.
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Use judgment and internal resources to resolve complex client issues and non-routine problems.
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Track and manage requests within internal systems, ensuring accuracy and timely resolution.
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Build and maintain partnerships with internal teams to proactively address service issues.
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Assist in preparing client materials to educate and inform on benefits, services, and self-administration tools.
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Participate in feedback sessions and collaborate with peers to implement best practices across accounts.
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Support sales goals by contributing to client retention, profitability, and growth initiatives.
Required Qualifications for a Client Service Advocate
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Bachelor’s degree (BA/BS) or equivalent experience
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Minimum of 4 years in client/customer service, preferably within the insurance industry
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Knowledge of Supplemental Health products (Accidental Injury, Critical Illness, Hospital Care) is preferred
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Strong communication, problem-solving, and organizational skills
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Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Access, and Internet Explorer
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Ability to work independently, multitask, and handle tight deadlines
Work Environment & Requirements
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Remote or hybrid work options
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Reliable broadband internet (minimum 10 Mbps download / 5 Mbps upload)
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Occasional collaboration with internal teams and clients via virtual platforms
Compensation & Benefits
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Salary: $55,300 – $92,100/year (based on experience, location, and qualifications)
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Eligibility for annual bonus plan
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Health benefits: Medical, dental, vision, well-being, and behavioral health programs starting Day 1
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Financial benefits: 401(k) with company match, company-paid life insurance, tuition reimbursement
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Paid time off: Minimum 18 days per year, plus paid holidays
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, empowers customers to make informed choices to improve their health and vitality. By joining us as a Client Service Advocate, you’ll contribute to our mission of improving lives while working in a supportive, diverse, and inclusive environment.