Client Services Manager

About Certus
At Certus, we sit at the powerful intersection of people and technology. Each year, we deliver innovative training and education solutions to over 2 million learners worldwide — from global brands like Amazon, Siemens, Geico, and Chick-fil-A, to individuals advancing their careers.

We’re a remote-first company that values innovation, kindness, and diversity. Our teams span software engineering, instructional design, creative content, consultative sales, marketing, and more. At Certus, you can be yourself, do your best work, and thrive both personally and professionally.

About the Role

The Client Services Manager, National Accounts is responsible for driving renewals, customer retention, and account growth for Certus’ largest clients (ARR $100K+). This role requires a proactive, relationship-driven professional who excels at consultative client management, SaaS renewals, and building long-term customer loyalty.

Key Responsibilities

• Achieve retention quotas and meet/exceed KPIs across assigned accounts.

• Build and maintain productive client relationships with outbound engagement to key decision makers.

• Drive adoption and product utilization by ensuring proper administration and usage of Certus’ LMS platform.

• Deliver compelling software demos via web meetings and calls, aligning platform features with client needs.

• Coordinate internal resources (support, services, leadership) to achieve client objectives.

• Develop, present, and negotiate annual renewal contracts.

• Provide strategic direction to help clients achieve business goals and overcome obstacles.

• Collaborate with Sales Executives to identify cross-sell and upsell opportunities.

• Monitor account health, mitigate risks, and maintain high client satisfaction.

• Accurately maintain customer profiles, forecasts, and activities in Salesforce CRM.

• Stay current on product capabilities, industry trends, and competitor offerings.

What We’re Looking For

• Strong B2B consultative sales or client services experience with large national accounts ($100K+ ARR).

• Proven success in SaaS account management and renewals.

• Experience managing a large portfolio of accounts.

• Skilled at driving adoption and product usage through effective communication.

• Ability to engage across multiple levels of an organization.

• Proficiency in Microsoft Office Suite and CRM tools (Salesforce preferred).

• Organized, self-motivated, and able to multitask in a fast-paced environment.

• Excellent problem-solving, time management, and relationship-building skills.

Performance Expectations

• Maintain a 93% renewal retention rate.

• Drive platform adoption and customer usage.

• Consistently achieve new business growth within assigned accounts.

Compensation & Benefits

• Base salary: $65,000 – $70,000 (based on experience).

• Commissions: $36,000 – $40,000 annually (uncapped, tied to quotas).

• Comprehensive benefits and professional growth opportunities.

Why Join Certus?

• Make a measurable impact in the fast-growing SaaS training industry.

• Work remotely, from wherever you thrive best.

• Collaborate with innovative, diverse, and supportive teammates.

• Grow your career with internal mobility and learning opportunities.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, disability, veteran status, gender identity, or any protected characteristic under federal, state, or local laws.

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